From Wednesday 7 October 2020, the XSite centre will no longer be part of intu.
The intu gift card is valid for a year from purchase and existing cards can still be spent in stores at XSite until the expiry date on your card is reached.
intu Gift Cards were issued by EML Payments Europe Limited (EML) who are the parent company of Flex-e-Card Limited, the UK-based provider of gift card services to intu – you will see Flex-e-Card’s name on the reverse of intu gift cards.
All funds associated with these cards are held in a designated client account under the control of EML only. EML settles with Mastercard on a daily basis for all transactions that occur on these gift cards.
This process is entirely independent of intu and will continue to happen regardless of ownership or control of intu. EML’s obligation is to its cardholders as per the terms and conditions of its cards, and to Mastercard as per its membership agreement.
As a result, there is no risk to any retail or leisure occupier of XSite. Those that accepted gift cards before the transition will continue to accept intu Gift Cards, as all funds are entirely separate from those held by the intu business.
Contact details for Flex-e-Card should you have any further queries.
Telephone – 0844 774 4277
Email – [email protected]