Expired: Front of House Associate

Front of House Associate

Reporting too: Management team / Pub Manager

Your role: At a glance “Making hungry and thirsty customers happy!”
• To provide excellent customer service
• To serve food and drinks to the correct specification
• To adhere to all Wetherspoon Standard Operating Procedures (SOPs) and
Company Policies to maintain a clean, safe and legal workplace
All the training we provide will teach you everything you need to know to succeed
but there are a few essential requirements you’ll need to start:
• Have PORTW in the country you will be based (UK or ROI)
• Have a bank account in the country you are based (UK or ROI) in your
own name
• Be able to converse in English and to understand the language to
complete training and other duties associated with your job role
• Have a fixed place of residence within reasonable travelling distance of
your place of work
• Basic computer literacy
About you:
• Demonstrate passion and enthusiasm in your role and show commitment
to your pub and Wetherspoon
• Have exceptional time management skills
• Have a strong work ethic and be self-motivated
• Have a friendly nature and excellent communication skills
• Be honest, trustworthy and respectful
• Remain calm when working in a high pressure environment
• Adhere to Wetherspoon appearance standards
• Receive regular feedback from the management team and achieve any
actions agreed
A day in the life:
• Work as a team throughout the business to achieve the company’s
mission statement. “To have by far the best CQSMA standards in the pub
world, to be the best company to work for and, by doing these things, to
be the most profitable”
• To deliver consistently high standards of Cleanliness, Quality, Service,
Maintenance and Atmosphere. (CQSMA)
• Always be welcoming to your customers – interact, say hello; and just as
importantly say thank you and goodbye.
• Build, maintain and enhance customer relations (e.g. by recommending
some of our fantastic products) to enrich their experiences during their
visits. Encourage customer loyalty by consistent good performance.
• Be aware of and be knowledgeable about all promotions, events and new
products within your pub.
• Receive and deliver customer orders either face to face or via the app
achieving our service standards at all times*.
• Respond to any customer feedback in a positive and helpful manner,
seeking support if required. Feedback all complaints to the management
team.
• To take pride in maintaining the highest standards of cleanliness by
adopting our Clean As You Go philosophy (including, but not limited to
staff areas, external areas, toilets, bar and glass-wash, customer areas)
• Carry out any reasonable task as requested by the management team or
Wethercentre to meet the needs of the business.

In order to keep your working environment safe, legal and comfortable, adhere
to the following:
o Standard Operating Procedures
o Challenge 21 and Don’t do Drunk polices
o Wetherspoon cash handling procedures
o Stock control procedures
o All aspects of licensing law, trading standards and customs and
excise regulations
o All aspects of food hygiene and health and safety policies
o Equality, Diversity and Inclusion Policy

Training and development
• Complete the associate training programme including ongoing associated
online training within the stated timeframes
• Actively attend and participate in regular team meetings and training
sessions
• Generate and share amazing ideas for improvements within your pub and
the company
• Work as a buddy to support and train new associates
• Embrace change within your pub and Wetherspoon
• Strive to achieve everything you can on the Wetherspoon Action Plan
Career Opportunities

As an associate we are not expecting you to manage, motivate or lead the team
however, if you would like to progress within Wetherspoon our award winning
training programme offers you the skills and knowledge you will need to proceed
and succeed. Speak to you Pub Manager about the opportunities available to
you; they may include:
• Wetherspoon Apprenticeship Academy
• Cross training into a different role (hotel /kitchen)
• Catering Academy
• Team Leader training programme
• Shift Leader Academy
• Management Academy
• People Management Academy
• Pub Manager Academy
• Learn new things, get recognised for your efforts and gain skills that will last for ever!
*Sale of alcohol not applicable if you are under 18.

To apply, please hand your CV into Lord of The Isles, XSite Braehead